WhatsApp Review Collection
Get 10x More Customer Reviews in Minutes
WhatsApp Review Collection
WhatsApp review collection is a method of requesting and capturing customer feedback directly through WhatsApp conversations. Instead of sending emails that get ignored or directing customers to review sites they never visit, you collect authentic reviews through the messaging app your customers use every day.
The result? Response rates jump from 5-10% (email) to 40-60% (WhatsApp).
Why Collect Reviews on WhatsApp?
Over 2 billion people use WhatsApp daily. Your customers check it 23+ times per day. Email? Maybe once or twice.
When you send a review request via WhatsApp:
- ✅98% open rate vs 20% for email
- ✅Instant delivery — reaches them in seconds
- ✅No app downloads — they already have WhatsApp
- ✅Natural conversation — feels personal, not corporate
Response Rates That Actually Matter
Traditional review collection methods fail because they create friction:
| Response Rate | Time to Respond | |
|---|---|---|
| Email review request | 5-10% | 3-5 days (if ever) |
| SMS with link | 15-20% | 1-2 days |
| WhatsApp with Renprofile | 40-60% | Minutes |
How Renprofile's WhatsApp Review Collection Works
The 3-Step Process
Step 1: You Send the Request (10 seconds)
From your Renprofile dashboard:
- Click "Collect Review"
- Enter customer's name
- Enter their WhatsApp number
- Select reason for review (e.g., "Post-Purchase Experience")
- Click "Initiate Review Request"
Step 2: Our AI Bot Takes Over (Instant)
Within 5 seconds, your customer receives a conversational WhatsApp message:
"Hi Oyinkan, thanks for grabbing from Idris Inc! How was your recent order?"
"Please reply with your review and rating (1-5). For example: Amazing quality, fast shipping! 5"
Step 3: Review Captured & Published (Automatic)
When your customer responds, Renprofile:
- ✅Captures their review text and rating
- ✅Sends a thank you message instantly
- ✅Adds the review to your public profile page
- ✅Makes it available for embedding on your website
Total time from request to published review: 2-3 minutes.
Real Example: How It Looks
What the Business Sees (Renprofile Dashboard)
- •Customer's Name: Aysun Baydullin
- •WhatsApp Number: +44 302 251 4233 (auto-formats with country code)
- •Feedback Reason: Dropdown with options like "Post Purchase Experience"
- •One-click "Initiate Review Request" button
What the Customer Receives (WhatsApp)
"Hi Oyinkan, thanks for grabbing from Idris Inc! How was your recent order?"
"Please reply with your review and rating (1-5). For example: Amazing quality, fast shipping! 5"
What the Customer Sends Back
"Great product! Setup was easy and works flawlessly. Definitely recommend! 5"
"Good experience overall, though delivery took a bit longer than expected. 4"
What Happens Next (Automatic)
1. Bot responds instantly:
The AI sends a thank you message within seconds of receiving their review.
2. Review appears on your profile:
Total time from clicking "Initiate Request" to published review: 2-3 minutes.
Why Renprofile vs Manual WhatsApp Messages?
You might be thinking: "Can't I just message customers myself on WhatsApp?"
You could. But here's what you'd be doing manually:
Without Renprofile:
- •Manually message each customer (time-consuming)
- •Keep track of who you've messaged in spreadsheets
- •Copy-paste reviews into documents
- •Format reviews for your website manually
- •No public review page — reviews stuck in chat history
- •Can't embed reviews anywhere
- •No analytics on response rates
- •Looks unprofessional when customers visit your site
With Renprofile:
- ✅One-click review requests
- ✅Automatic AI bot handles the conversation
- ✅Reviews automatically organized & published
- ✅Beautiful public review page (renprofile.me/yourbusiness)
- ✅Embed reviews on your website with one line of code
- ✅Track response rates & sentiment analytics
- ✅Professional, trustworthy presentation
- ✅Reviews become your marketing asset
Real Results from WhatsApp Collection
Restaurant: "Spicy Grill"
Before Renprofile:
- •Asked customers to scan QR codes on tables (ignored)
- •Only angry customers bothered to go online and review
After Renprofile:
- •Sends WhatsApp request to delivery customers 1 hour after food arrives
- •Customers reply instantly with "Food was hot and tasty! 5 stars"
Result: Collected 40+ positive reviews in just 2 days.
Fashion Brand: "Luxe Wears"
Before Renprofile:
- •Sent automated emails 3 days after purchase
- •Open rate was < 15%, response rate near zero
After Renprofile:
- •Switched to WhatsApp requests
- •Customers appreciate the personal touch on their favorite app
Result: 3x more reviews collected in the first week compared to previous month.
Service Provider: "Tech Fix"
Before Renprofile:
- •Clients promised to review but "forgot" once they left the shop
- •Awkward to keep chasing them
After Renprofile:
- •Triggers WhatsApp request immediately after service completion
- •Clients reply while the experience is fresh
Result: 90% response rate from happy clients.
Privacy & Security
WhatsApp Compliance
- ✅Official WhatsApp Business API partner
- ✅Strict adherence to WhatsApp's anti-spam policies
- ✅We never message your customers without your direct action
Data Security
- ✅End-to-end encrypted data transmission
- ✅Customer phone numbers are never shared or sold
- ✅NDPR/GDPR compliant storage
Customer Experience
- •Customers can opt-out of messages at any time
- •Respectful, non-intrusive message templates
- •One-time review request (no nagging)