Ren Limited ("Ren," "we," "us," or "our") operates Renprofile, a platform for businesses to create personalized webpages showcasing details, customer feedback, and contact information. We are committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website renprofile.me, use our services, or interact with us. By using Renprofile, you consent to these practices.

1. Information We Collect

We collect information to provide and improve our services. The types of information we collect include:

Personal Information

When you sign up for Renprofile or create a profile, we collect:

Your name and email address
Business details such as company name, business type, and location
Contact information including phone number and website URL
Profile images and branding materials you upload

User Content

We collect content you create or receive through our platform, including:

Customer reviews, feedback, and ratings submitted to your profile
Messages and conversations conducted via our automated chat bot for review collection
Custom text, descriptions, and other content you add to your webpage

Usage Data

We automatically collect certain information when you use Renprofile, including:

IP address and approximate geographic location
Browser type, version, and language preferences
Pages visited, time and date of access, and time spent on pages
Device information including operating system and device identifiers
Referring website addresses and search terms used to find our site

Payment Information

If you upgrade to Pro features, we collect billing information through trusted third-party payment processors such as Stripe. We do not store your full credit card details on our servers; payment processors handle this information securely in compliance with PCI-DSS standards.

Note: We do not collect sensitive personal data such as health information, biometric data, or government-issued identification numbers unless explicitly necessary for service delivery and with your express consent.

2. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To create, host, and manage your personalized review webpage and provide access to our platform features.
Review Collection: To facilitate the collection, organization, and display of customer reviews and feedback through our automated chat bot.
Communication: To send you important updates about your account, service changes, security alerts, and respond to your inquiries and support requests.
Marketing: To send promotional emails about new features, special offers, and other information we think may interest you (you can opt out at any time).
Analytics and Improvement: To analyze usage patterns, understand how users interact with our platform, and improve our features, including customizing AI-generated messages via large language models (LLMs).
Security and Fraud Prevention: To detect, prevent, and address technical issues, fraudulent activity, and violations of our Terms and Conditions.
Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

We do not sell your personal data. We only share your information in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform and delivering services to you. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data under strict confidentiality agreements. Our service providers include:

Hosting: Vercel for website and application hosting
AI Processing: xAI and other LLM providers for generating automated messages and analyzing sentiment
Payment Processing: Stripe for secure payment transactions
Email Services: Third-party email providers for transactional and marketing communications
Analytics: Tools like DataFast for understanding user behavior and improving our services

Business Partners

With your explicit consent, we may share review content with social media platforms or other services to help you promote your business and showcase customer feedback.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

Valid legal processes such as subpoenas, court orders, or search warrants
Requests from law enforcement or regulatory authorities
Situations where disclosure is necessary to protect the rights, property, or safety of Ren Limited, our users, or the public

Aggregated and Anonymized Data

We may share aggregated, anonymized data that cannot be used to identify you for research, marketing, or other business purposes. This data does not contain any personally identifiable information.

4. Data Security

We implement reasonable technical, administrative, and physical security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

Encryption of data in transit using SSL/TLS protocols
Encryption of sensitive data at rest
Access controls and authentication mechanisms to limit access to authorized personnel
Regular security assessments and monitoring for vulnerabilities
Secure backup procedures to prevent data loss

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk.

5. Your Rights and Choices

Depending on your location and applicable laws (such as GDPR in the European Union or the Nigerian Data Protection Regulation), you may have the following rights regarding your personal information:

Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a structured, commonly used, and machine-readable format.

Correction

You can update or correct inaccurate or incomplete personal information through your account settings or by contacting us.

Deletion

You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations, fraud prevention, or legitimate business purposes).

Opt-Out of Marketing

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by updating your communication preferences in your account settings.

Withdraw Consent

Where we rely on your consent to process your information, you have the right to withdraw that consent at any time. Note that withdrawing consent may limit your ability to use certain features of our services.

Object to Processing

You may object to our processing of your personal information for direct marketing purposes or where we rely on legitimate interests as the legal basis for processing.

To exercise any of these rights, please contact us at:

privacy@renprofile.me

We will respond to your request within 30 days and may require verification of your identity before processing your request.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account Information: Retained while your account is active and for up to 90 days after account closure
Review Content: Retained as long as your profile is active or as required by law
Usage Data: Typically retained for 12-24 months for analytics purposes
Payment Records: Retained for 7 years to comply with tax and accounting regulations

7. Children's Privacy

Renprofile is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible. If you believe we have collected information from a child under 13, please contact us immediately at privacy@renprofile.me.

8. International Data Transfers

Your information may be transferred to and processed on servers located in countries other than your own, including the United States and the European Union. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer your data internationally, we ensure adequate protections are in place through:

Standard contractual clauses approved by relevant data protection authorities
Ensuring our service providers comply with applicable data protection frameworks
Implementing appropriate technical and organizational security measures

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our services and improve functionality
Provide personalized content and recommendations
Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our platform.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. When we make material changes, we will:

Update the "Effective Date" at the top of this page
Notify you via email or through a prominent notice on our platform
Provide you with an opportunity to review the changes before they take effect

Your continued use of Renprofile after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@renprofile.me

Company: Ren Limited

Location: Lagos, Nigeria

We are committed to resolving any privacy concerns you may have and will respond to your inquiry within 30 days.

By using Renprofile, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Privacy Policy