Privacy Policy

1. Information We Collect

We collect information necessary to provide, operate, and improve the Service. When you create an account, we collect information such as your name, email address, company name, and account credentials. If you subscribe to paid services, billing and payment information is processed securely through third-party payment providers.

When you connect external messaging platforms such as WhatsApp, Instagram, Messenger, email, SMS, web chat, or other supported integrations, we process business account identifiers, customer identifiers such as phone numbers or usernames, message content, timestamps, and related metadata. This information is processed solely to provide messaging functionality, display conversations, enable collaboration between authorized team members, and operate automation features that you configure.

We also collect information that you create within the Service, including contacts, conversations, internal notes, assignments, automation rules, and configuration settings.

2. How We Use Information

We use collected information to provide and maintain the Service, including enabling businesses to send, receive, organize, and respond to customer communications through connected messaging platforms. Information is also used to enable shared inbox functionality, assign conversations to team members, operate automation features, provide analytics, deliver customer support, process payments, and improve the reliability and performance of the platform.

We do not sell personal information. We do not use message content or customer data for advertising purposes. We process messaging data only as necessary to provide the Service and according to customer instructions.

3. Messaging Platform Data and Integrations

If you connect third-party messaging platforms, Ren processes messaging data on your behalf and strictly in accordance with your configuration and applicable platform policies. This may include accessing and displaying message content, sending messages on your behalf, storing conversation history, and enabling automation and internal collaboration features. Ren acts as a service provider and does not independently initiate communication with end users outside of actions configured or authorized by you.

4. Sharing of Information

We share information only when necessary to operate the Service or comply with legal obligations. We rely on trusted infrastructure, hosting, payment processing, analytics, and communication service providers who process data solely for the purpose of delivering services on our behalf and under strict confidentiality obligations.

We may disclose information when required by law, regulation, legal process, or governmental request, or when necessary to protect the rights, safety, and integrity of Ren, our customers, or the public. In the event of a merger, acquisition, or business transfer, information may be transferred as part of that transaction, subject to appropriate confidentiality protections.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. These measures include encryption of data in transit, access controls, authentication protections, and ongoing monitoring of system security. While we take reasonable steps to protect information, no system can guarantee absolute security.

6. Data Retention

We retain information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Messaging data and account information are retained while your account remains active and may be deleted upon account closure, subject to legal or operational retention requirements.

7. Your Rights and Control

You retain control over the data processed through Renprofile. You may access, update, or delete account information through your account settings or by contacting us. Subject to applicable law, you may request access to your personal information, correction of inaccurate information, or deletion of your data. We will respond to verified requests within a reasonable timeframe.

8. International Data Processing

Your information may be processed and stored in countries outside your jurisdiction, including countries where our service providers operate. We take appropriate steps to ensure that such transfers comply with applicable data protection laws and include appropriate safeguards.

9. Children's Privacy

Renprofile is intended for use by businesses and individuals over the age of 18. We do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices. When updates occur, we will revise the effective date and may provide notice through the Service.

11. Contact Information