Live chat that works before your team wakes up.
Feature · Renprofile
Most live chat widgets are just a messenger. A box that opens, waits for an agent, and closes. Beacon is different. It is the front door to your entire support operation — with Rian behind it handling conversations automatically so your team only steps in when it genuinely needs to.
What breaks with basic live chat
A chat widget that routes everything to a human works fine when you have a dedicated support team online around the clock. For a SaaS team of 5 to 30, that is never the reality. Conversations come in at 2am. Agents are in product meetings. Response times slip and customers notice.
The widget is not the problem. The gap between the widget and your team is.
Beacon closes that gap.
What Beacon does
Embeds anywhere in minutes
Add Beacon to any website with a single JavaScript snippet. If you use React, Angular, or Vue, native packages are available so Beacon fits your existing stack without workarounds. Android and iOS SDKs are in active development.
Rian answers first
Every conversation that comes through Beacon is handled by Rian before it reaches your team. Rian knows your product because it learns from your website. Routine questions get resolved instantly. Complex ones get escalated with full context attached.
Fully customisable
Match Beacon to your brand. Adjust colours, position, and messaging to feel like a native part of your product rather than a third-party widget bolted on.
All conversations in one inbox
Every Beacon conversation lands in your Renprofile team inbox. Your team sees full history, can add internal notes, assign ownership, and reply — regardless of which agent handled it last time.
No per-seat pricing
Every agent on your plan has full access to Beacon conversations. You are not paying more as your team grows.
Built for developers who move fast
Beacon is not a no-code tool. It is built for teams that want control — a clean snippet, well-documented packages, and an SDK roadmap that follows where your product is going. Setup is fast. Customisation is real.
Frequently asked questions
How do I install Beacon?
Copy the JS snippet from your Renprofile dashboard and paste it before the closing </body> tag on your site. For React, Angular, or Vue, install the corresponding package from npm and follow the setup guide in docs.
Does Beacon work on mobile apps?
Web support is live now. Android and iOS SDKs are currently in development and will be available on Growth and Scale plans.
Can I customise how Beacon looks?
Yes. Colour, position, launcher icon, and welcome message are all configurable from your dashboard without touching code.
Does Rian always reply first?
By default yes. You can configure Rian's behaviour — including which topics it handles and when it escalates — from the AI agent settings in your dashboard.
What happens when Rian can't answer?
Rian escalates the conversation to your team inbox with a full transcript and context. Your agent picks up without asking the customer to repeat themselves.
Is Beacon included on all plans?
Yes. Beacon is available on Starter, Growth, and Scale. The number of conversations and AI responses included varies by plan.