Support visibility without building a dashboard.
Feature · Renprofile
Most small SaaS teams run support on instinct. Someone checks the inbox, clears what they can, and hopes nothing fell through. That works until you have more than two people handling conversations — then you need to know who is handling what, how fast things are moving, and where the bottlenecks are.
Agent analytics gives you that picture without needing a BI tool or a spreadsheet.
What you cannot see without analytics
When did we last respond to that customer? Who has the heaviest queue right now? Are we getting faster or slower? Which conversations are sitting unresolved longest?
These are not complicated questions. But without the right data in the right place, they take time to answer — time that compounds into slow response times and missed conversations.
What agent analytics shows you
Response and resolution times
See average first response time and time to resolution across your team, by agent, and by channel. Know exactly where your support operation stands against the expectations you have set for customers.
Agent workload
See how conversations are distributed across your team at any point in time. Spot when one agent is overloaded and redistribute before it affects response times.
Conversation volume trends
Track how support volume moves week over week and month over month. Anticipate spikes before they happen and plan capacity accordingly.
Rian's resolution rate
See how many conversations Rian resolved without human involvement. Track which topics Rian handles well and which ones it escalates — then use that to improve your AI agent configuration.
Channel breakdown
Understand where your support volume is coming from — live chat, email, WhatsApp — and allocate your team's attention accordingly.
Built for founders doing support alongside everything else
You are not running a support department. You are a founder or a small team lead who needs to know if support is healthy without spending an hour pulling a report. Analytics in Renprofile surfaces what matters without requiring you to configure it first.
Frequently asked questions
What metrics are tracked by default?
First response time, resolution time, conversation volume, agent workload, and Rian's resolution rate are all tracked automatically from day one. No setup required.
Can I filter analytics by agent or channel?
Yes. Filter by individual agent, channel, date range, or conversation status.
Is there a way to export the data?
CSV export is available on Growth and Scale plans.
How far back does the data go?
Analytics history goes back to the date your workspace was created. No data is dropped over time.
Can I see analytics for Rian separately?
Yes. Rian has its own analytics view showing resolution rate, escalation rate, and the topics it handles most frequently.