# Renprofile

> Renprofile is a helpdesk built for SaaS teams of 5 to 30 people. It combines a shared omnichannel inbox, native AI support agent, and team management tools into one workspace — without per-seat pricing or complex workflow configuration.

Renprofile is built by Ren Limited, based in Lagos, Nigeria.

## Product

Renprofile has two core components:

1. **Shared Inbox** — A unified workspace where teams manage customer conversations across all connected channels. Conversations are assigned to agents, tracked with internal notes, and visible to the whole team in real time.

2. **Rian** — Renprofile's native AI support agent. Rian scrapes your website on setup, builds a knowledge base from your content, and handles customer conversations automatically. It escalates to your team when needed. No workflow builder. No per-resolution billing.

## Key Features

- Shared omnichannel inbox (live chat, WhatsApp, email, more rolling out)
- Rian — native AI agent, included on all plans
- Agent Sandbox — live testing environment to simulate conversations before going live
- Beacon — embeddable live chat widget. Install via JS snippet or use the React, Angular, or Vue packages. Mobile SDKs are in development.
- Agent Analytics — performance and conversation metrics for your support team
- Help Center — customer-facing knowledge base your team and Rian both learn from
- Internal notes and conversation assignment
- Role-based access for team members

## Pricing

- **Starter** — $15/month, flat rate
- **Growth** — $45/month, flat rate
- **Scale** — custom pricing
- All plans include Rian AI agent, shared inbox, and all channels
- No per-seat fees. No per-resolution billing. 21-day free trial, no credit card required.

## Pages

- Homepage: https://renprofile.me
- Pricing: https://renprofile.me/pricing
- About: https://renprofile.me/about
- Changelog: https://renprofile.me/changelog
- Contact Sales: https://renprofile.me/contact-sales

### Feature Pages
- Features Overview: https://renprofile.me/features
- AI Agent (Rian): https://renprofile.me/features/ai-agent
- Agent Sandbox: https://renprofile.me/features/agent-sandbox
- Omnichannel Inbox: https://renprofile.me/features/omnichannel-inbox
- Team Inbox: https://renprofile.me/features/team-inbox
- Beacon (live chat widget): https://renprofile.me/features/beacon
- Agent Analytics: https://renprofile.me/features/agent-analytics
- Help Center: https://renprofile.me/features/help-center

### Comparison Pages
- vs Intercom: https://renprofile.me/vs/intercom
- vs Zendesk: https://renprofile.me/vs/zendesk
- vs Freshdesk: https://renprofile.me/vs/freshdesk

### Blog
- Blog index: https://renprofile.me/blog
- What to Look for in a Help Desk for Small Teams: https://renprofile.me/blog/help-desk-for-small-teams
- The Help Desk We Never Named: https://renprofile.me/blog/the-help-desk-we-never-named
- Why We Built Rian Instead of Integrating ChatGPT: https://renprofile.me/blog/why-we-built-rian
- Why We Chose Flat-Rate Pricing Over Per-Seat: https://renprofile.me/blog/flat-rate-pricing
- How We Built a Customer Support Inbox for a Fraction of Intercom's Cost: https://renprofile.me/blog/intercom-alternative
- Why We Pivoted Renprofile in 2026: https://renprofile.me/blog/product-pivot-2026
- Building a Shared Support Inbox for Omnichannel Teams: https://renprofile.me/blog/shared-support-inbox

### Legal
- Privacy Policy: https://renprofile.me/legal/privacy
- Terms of Service: https://renprofile.me/legal/terms

## Who Renprofile is for

SaaS founders and small team leads (5–30 people) who need customer support to work without hiring a support ops specialist or paying enterprise pricing. Teams that want AI to handle routine questions automatically and a shared inbox for everything that needs a human.

## Who Renprofile is not for

Large enterprises with dedicated support operations, complex SLA requirements, multi-brand portals, or teams that need the full depth of Intercom or Zendesk.

## Contact

- Support: support@renprofile.me
- Sales: sales@renprofile.me
- Privacy: privacy@renprofile.me
- X (Twitter): https://twitter.com/renprofile

## Full Reference

For complete product documentation, pricing tables, comparison details, and full FAQ content in prose format:
https://renprofile.me/llms-full.txt